Frequently asked questions

We multiply the weight of precious metal in your items by the live spot price, then apply our published buy rate. You see the weight, purity and rate behind every offer.

Our online prices are estimates for clean, hallmarked items. The final offer is confirmed once we've weighed and tested your pieces, at the live price at that moment.

No. There's no obligation. If you decline a postal offer, we return your items free by insured, tracked delivery.

Fill in our online form to get an order reference, then send your items by Royal Mail Special Delivery. Write the reference on a note inside the parcel and enter your tracking number online so we can follow it.

Royal Mail Special Delivery covers up to £2,500 when you choose the right coverage at the post office. Contact us before sending anything worth more.

We send your offer within 2 working days of your parcel arriving, usually sooner.

Until the end of the day it's sent (UK time). Gold prices move all the time, so after that we re-price at the live rate and send you a fresh offer.

We return your items free of charge by fully insured, tracked delivery. There's no obligation to sell.

Use the Track order page with your order reference or tracking number. You'll also get an email at each step: received, tested, offer ready and paid.

By bank transfer, usually within minutes of accepting your offer. Large amounts can occasionally take longer to clear depending on your bank.

Anti-money laundering law (the Money Laundering Regulations) requires us to verify who we're buying from. We'll ask for photo ID and proof of address for transactions of £1,000 or more, and may ask for it on smaller ones.

A valid passport or photo driving licence, plus a utility bill or bank statement from the last three months for proof of address.