Privacy Policy
Draft template — must be reviewed by a solicitor before launch.
Hatton Garden Gold Market is the data controller for personal data collected through this website and in store.
What we collect
- Contact details: name, email, phone and address
- Identity documents where required by law
- Bank details for paying you
- Transaction records: items, weights, prices
- Website chat: the name, email and mobile number you give to start a chat, and the messages you send
Website chat
The first replies in our chat come from an automated assistant, which answers from the information on this site and can look up the status of your order if you give its reference. We ask for your name, email and mobile number before a chat starts so that we can reach you if you leave before we reply. Conversations are visible to our staff, who may join at any point, and may be reviewed to improve the service. Never type bank or card details into the chat; they are only ever entered on your secure order page. Chat transcripts are deleted after 12 months unless they relate to a transaction.
Why
To process your sale or order, to meet our legal obligations under the Money Laundering Regulations, and to keep accounting records.
How long we keep it
Transaction and identity records are kept for at least five years after the business relationship ends, as required by law.
Your rights
You can ask for a copy of your data, ask us to correct it, or complain to the Information Commissioner's Office (ico.org.uk). Contact us through the chat on this site.