Terms & Conditions

1. Who we are

Hatton Garden Gold Market buys precious metals from, and sells bullion to, members of the public and trade customers.

2. Selling to us

• You confirm you own the items and have the right to sell them.
• Online prices are estimates. Our offer is based on the weight and purity we measure and the live price when the offer is made.
• For postal sales, we aim to send your offer within 2 working days of your parcel arriving.
• Because metal prices move continuously, each offer is held until the end of the day it is sent (UK time). After that, we re-price at the live rate.
• If you decline, we return your items free of charge by fully insured, tracked delivery.

3. Postal sales

Items travel at your risk until signed for by us. Use Royal Mail Special Delivery with suitable compensation cover. We open all parcels on camera.

4. Identification

We may ask for identification before completing any purchase, as required by the Money Laundering Regulations. We may refuse any transaction.

5. Buying bullion

Prices are locked when your order is confirmed. Because bullion prices depend on financial-market fluctuations, orders can't be cancelled once the price is locked (investment bullion is excluded from the 14-day cancellation right).

6. Payment

We pay by bank transfer to an account in your name, or to another account once we have confirmed it with you by phone. We do not make or accept cash payments at or above the €10,000 anti-money-laundering threshold.

7. Complaints

If something has gone wrong, message us through the chat on this site with your order reference. We acknowledge complaints within 2 working days and aim to resolve them within 10. If you are not satisfied with our answer, you can take the matter to your local Trading Standards service or to the small claims court.